Scanning QR Codes

How to scan customer loyalty card QR codes

Scanning customer QR codes is the primary way you interact with the loyalty system. Every points transaction starts with a scan.

Where Customers Show Their Code

Customers display their QR code from:

• The loyalty card in My Cards (on the website)

• Their phone's camera roll (if they saved it)

• A screenshot

The code contains their unique member identifier.

How to Scan

Option 1: Built-in Scanner

1. Log in to your staff dashboard

2. Tap Scan QR Code

3. Point your camera at the customer's code

4. The system reads the code automatically

Option 2: Phone Camera App

1. Open your phone's standard camera app

2. Point it at the customer's QR code

3. Tap the link that appears

4. You'll be taken to the staff dashboard with the customer loaded

Recommendation: The standard camera app is often faster and more reliable.

After Scanning

Once scanned, you'll see:

• Customer's name

• Their current points balance

• Which loyalty card they're using

• Options to award points or process redemptions

Common Issues

Code won't scan:

• Ensure good lighting

• Ask the customer to increase screen brightness

• Make sure the entire code is visible

• Clean your camera lens

Wrong card:

• The customer may have multiple cards. Ensure they're showing the correct one.

Not authorized:

• The card may belong to a different club. Only cards in your club will work.

Tips

• Keep your device charged—you'll use it frequently

• Practice with a test account before busy periods

• Have customers prepare their code while waiting in line