Awarding Points

How to add points to customer loyalty cards

After scanning a customer's QR code, you'll award points based on their purchase. The system calculates points automatically using your card's rules.

The Points Flow

1. Customer makes a purchase

2. Scan their QR code

3. Enter the purchase amount

4. Confirm the transaction

5. Points are added to their balance

Awarding Points

After scanning:

1. You'll see the Award Points option

2. Enter the purchase amount (e.g., Rs 250.00)

3. The system shows how many points they'll earn

4. Tap Award Points to confirm

The customer's balance updates immediately.

Point Calculation

Points are calculated based on the card's rules. Common setups:

Your card's specific rules determine the calculation.

Tier Multipliers in Transactions

If your loyalty program uses membership tiers, you'll see the customer's tier status when awarding points.

Viewing Member Tier

After scanning a customer's QR code, their tier appears on the member card:

• Tier badge with icon and name (e.g., "💎 Platinum Member")

• Points multiplier (e.g., "2.0× 🪙")

• Pulsating status dot in the tier's color

This helps you identify VIP customers for better service.

How Multipliers Work

Tier multipliers automatically increase the points earned on purchases:

Example:

• Customer purchases Rs 100

• Card rule: 1 point per $1 spent

• Base points: 100

• Customer's tier: Gold (1.5× multiplier)

• Final points awarded: 150 (+50 tier bonus)

You don't need to calculate this manually—the system does it automatically.

Points Calculation Preview

As you enter the purchase amount, the system shows a live calculation:

• Base points: Points before tier multiplier

• Tier bonus: Additional points from multiplier

• Total points: Final amount the customer receives

The preview updates in real-time as you type the purchase amount.

What you'll see:

Base points: 100 pts
Tier bonus: +50 pts (2.0× multiplier)
Total: 150 pts

This transparency helps both you and the customer understand the calculation.

Confirming the Transaction

When you submit the transaction:

1. The customer receives the total points (including tier bonus)

2. The transaction stores both base points and multiplier in the history

3. The customer's tier is re-evaluated (they may upgrade!)

4. If they reach a new tier, they'll receive an email notification

Important Notes

Multipliers apply automatically. You don't need to do anything special—just enter the purchase amount normally.

Multipliers don't apply to reward claims. Only purchase transactions earn tier bonuses.

Tier status may change. After this transaction, the customer might qualify for a higher tier. Their next purchase will use the new multiplier.

Welcome Bonus

If the card offers a welcome bonus, first-time customers receive extra points automatically. You don't need to do anything special—just enter the purchase amount normally.

Multiple Cards

If your business has multiple loyalty cards, ensure you're awarding points to the correct one. The customer's QR code determines which card receives points.

Confirmation

After awarding points:

• The customer sees their new balance

• You see a confirmation message

• The transaction appears in your recent activity

Correcting Mistakes

If you enter the wrong amount:

1. Contact your partner (manager) immediately

2. They can adjust the customer's balance

3. Document what happened

Staff cannot directly modify past transactions—this prevents fraud.

Best Practices

Double-check amounts. Confirm the purchase total before submitting.

Award points on every purchase. Even small transactions build loyalty.

Encourage the program. Remind customers to show their code.