Common questions about stamp cards
Find answers to frequently asked questions about digital stamp cards, from earning stamps to claiming rewards.
A digital version of traditional punch cards where you collect virtual stamps with each qualifying purchase. Complete your card to earn rewards—no paper cards to lose or forget.
You don't need to manually join. Make a qualifying purchase, show your QR code to staff, and the card is automatically added to My Cards when you receive your first stamp. You can also manually add cards before your first purchase by clicking Add to My Cards.
Check the homepage for featured programs or browse My Cards to see programs you've added. Programs appear when businesses create and activate them.
Yes. You can collect stamps from multiple businesses simultaneously. Each program tracks independently with its own requirements and rewards.
Make a qualifying purchase at a participating business, show your QR code to staff at checkout, and they'll scan it to add stamps to your card.
A purchase that meets the program's requirements. This typically means:
Meeting minimum purchase amount (if applicable)
Buying eligible products or services
Not exceeding daily stamp limits
Check the program's Rules tab for specific requirements.
Yes. Provide your email address, name, or membership ID to staff. They can manually look up your account and add stamps without scanning a QR code.
Common reasons:
Purchase amount was below the minimum requirement
You reached the daily stamp limit
The program has expired
Technical issue during scanning
Ask staff to check the error message—they can see why the stamp wasn't added.
Some programs allow multiple stamps per transaction, typically for bulk purchases. The program's maximum stamps per transaction setting determines this. Check the Rules tab for details.
Stamps remain active as long as the program is running. If a program has an expiration date and you haven't completed your card, your stamps will be removed after expiration.
View your stamps in two places:
My Cards — Quick overview of all your stamp cards, organized by business
Stamp card detail page — Full progress with visual stamp grid
Your stamp card shows:
Current stamps collected
Total stamps required
Stamps remaining
Progress percentage
Example: "7 of 10 stamps" means you need 3 more stamps to complete the card.
Yes. Open your stamp card and tap the History tab to see:
When each stamp was earned
Progress milestones reached
Reward redemptions
Card completions
Your stamps are saved in your account, not your device. Log in from any device to access your stamp cards and progress.
Two types:
Points rewards — Automatically credited to your loyalty card
Physical rewards — Free products, discounts, or services you claim in person
The reward is displayed on your stamp card:
Reward title (e.g., "Free Large Coffee")
Reward description with details
How to claim instructions
Points rewards: Instantly when you collect your final stamp Physical rewards: Visit the business and show your reward QR code to staff
No. Each stamp card program has a predetermined reward set by the business. If you want different rewards, look for other stamp card programs.
Points rewards don't expire (unless the loyalty program has expiration rules). Physical rewards should be claimed promptly—some may expire if the program ends or after extended periods.
Most programs allow one pending reward at a time. Claim your current reward before the card resets and you can start collecting toward the next one.
Your stamp card resets to 0 stamps and you can immediately start collecting again. Your completion is recorded in your history.
Some programs require you to spend a certain amount to earn a stamp. If your purchase is below this amount, you won't receive a stamp.
Example: Minimum $5 purchase means a $3 transaction doesn't qualify.
Some programs cap how many stamps you can earn per day to ensure fair use. Limits reset at midnight in the business's timezone.
Example: Maximum 3 stamps per day means your fourth purchase that day won't earn a stamp.
Open the stamp card and tap the Rules tab. This shows:
Minimum purchase amounts
Daily limits
Validity periods
Qualifying purchase criteria
Terms and conditions
Businesses can update program settings. Changes typically apply to future stamps, not stamps you've already collected.
Try these solutions:
Increase screen brightness
Hold your phone steady
Remove damaged screen protectors
Close and reopen the QR code for a fresh one
Provide your identifier manually instead
If you have multiple stamp cards from the same business, ensure you're showing the correct QR code. Each program has its own unique code.
If stamps were added incorrectly, ask staff or contact the business—they can help correct the error.
Possible reasons:
The program was deleted by the business
The program expired
You completed and claimed the reward (check your history)
If none of these apply, contact support.
Try these steps:
Refresh your account
Log out and log back in
Check your internet connection
Verify stamps were actually added (ask staff)
If the issue persists, contact support with transaction details.
No. Stamps are tied to your account and cannot be transferred or shared.
No. QR codes are unique to your account and expire after 10 minutes. Sharing codes violates program terms and may result in account suspension.
Businesses see:
Your name and account identifier
Current stamp count
Eligibility status
Transaction history for their programs
They don't see your activity with other businesses.
No. Transaction history is permanent for audit and compliance purposes. However, you can stop participating in a program at any time by simply not collecting more stamps.
Yes. Open the card and click Remove from My Cards. Your progress is always saved, so you can re-add the card anytime and continue where you left off.
If you have uncollected stamps:
Stamps are typically removed
You cannot earn more stamps
Unclaimed rewards may become unavailable
If you have a pending reward, claim it before the program is deleted.
Programs with expiration dates show warnings:
7 days before expiration: "Stamps expiring soon" alert
Expiration date displayed in the Rules tab
Countdown timer (if applicable)
Yes! Contact the business directly and ask if they'd consider creating a stamp card program. Businesses can easily set up programs through their partner portal.
Yes. Many businesses offer both:
Loyalty cards — Ongoing point accumulation
Stamp cards — Quick, achievable rewards
They work independently but complement each other.
If the stamp card awards points as a reward, those points count toward tier progression. The stamps themselves don't affect tiers—only the points you earn.
They're separate systems:
Stamps are collected on stamp cards
Points are earned on loyalty cards
However, completing a stamp card may award loyalty points, which then work with the loyalty program.
Make regular purchases at participating businesses
Check for programs with lower stamp requirements
Look for programs allowing multiple stamps per transaction
Watch for bonus stamp promotions
It depends on your preferences:
Focus on one — Complete cards faster for quicker rewards
Collect from multiple — Diversify and earn rewards from different businesses
Both approaches work—choose what motivates you.
Check your homepage regularly for featured programs
Enable notifications for program announcements
Browse businesses you frequent
Ask at checkout if they offer stamp cards
We're here to help make your stamp card experience smooth and rewarding!