Set up rewards for completed stamp cards
Rewards are what motivate customers to complete their stamp cards. Choose between automatic points credits or physical rewards, or combine both for maximum impact.
Automatically credit loyalty points to customers when they complete their stamp card.
How it works:
Customer collects final stamp
System detects completion
Points are instantly credited to linked loyalty card
Customer receives notification
Stamp card resets for reuse
Best for:
Integrating with existing loyalty programs
Automated reward fulfillment
Encouraging continued engagement
Building long-term point balances
Example: Complete 10 stamps, receive 1,000 bonus points automatically.
Offer tangible items that customers claim in person at your location.
How it works:
Customer collects final stamp
"Collect Reward" button appears
Customer visits your location
Customer shows reward QR code
Staff scans code and gives reward
Stamp card resets for reuse
Best for:
Free products or services
Discount codes or vouchers
Exclusive merchandise
Special experiences
Example: Complete 10 stamps, get a free large coffee.
Combine both points and physical rewards for double incentive.
How it works:
Customer completes stamp card
Points are auto-credited
Customer also receives "Collect Reward" button
Customer visits to claim physical item
Gets both benefits
Best for:
High-value completion rewards
Premium loyalty programs
Maximum customer delight
Example: Complete 15 stamps, receive 1,500 points + free premium item.
Field: Reward Points Range: 1-1,000,000
Determine how many points to award upon completion.
Calculation method:
Based on stamps required:
5 stamps → 500-750 points
10 stamps → 1,000-1,500 points
15 stamps → 1,500-2,500 points
20 stamps → 2,500-5,000 points
Based on average purchase: If customers spend $5 per stamp:
10 stamps = Rs 50 total spent
Reward: 1,000-2,000 points (2-4% value back)
Recommendations:
Conservative: 100 points per stamp collected
Standard: 150 points per stamp collected
Generous: 200+ points per stamp collected
Example: 10-stamp card with 1,500 points = 150 points per stamp.
Field: Reward Card Required: Yes (for points rewards)
Choose which loyalty card receives the points.
Options:
All active loyalty cards in the same club
Must be from the same club as the stamp card
Typical setup:
Most businesses have one main loyalty card
Select that card for all stamp card programs
Points accumulate in one central balance
Multiple loyalty cards: If you have multiple loyalty cards:
Create separate stamp cards for each
Link each stamp card to its corresponding loyalty card
Customers can participate in multiple programs
When a customer completes a stamp card with points rewards:
Immediate actions:
Points transaction created on loyalty card
Points added to customer balance
Transaction logged with source: "Stamp card completion"
Email notification sent to customer
Stamp card current stamps reset to 0
Customer can immediately start collecting again
Transaction details:
Points amount
Stamp card name
Completion date
Transaction ID for audit trail
No staff action required — Everything happens automatically.
Field: Reward Title Required: Recommended Character limit: 255
Name the physical reward clearly.
Examples:
"Free Large Coffee"
"20% Off Next Purchase"
"Complimentary Dessert"
"Free Product of Your Choice"
Tips:
Be specific about what's included
Mention size/value if applicable
Use enticing language
Field: Reward Description Required: Recommended Character limit: 1,000
Provide detailed information about the reward.
Example: "Enjoy any large coffee of your choice, including all specialty drinks, seasonal favorites, and premium add-ons. Valid for one-time use. Cannot be combined with other offers."
Include:
What's included
Any restrictions
Expiration (if applicable)
How to claim
Requires Physical Claim Default: Checked (for physical rewards)
Checked: Customer must show reward QR code to staff
Unchecked: Reward is informational only
Always check this for physical rewards that require staff fulfillment.
Requires Staff for Reward Default: Checked
Checked: Only staff can process the redemption
Unchecked: Customer can self-redeem (future feature)
Keep checked for now—all physical rewards require staff confirmation.
When a customer claims a physical reward:
Customer side:
Opens completed stamp card
Taps "Collect Reward"
Shows reward QR code to staff
Staff side:
Scans customer's reward QR code
Sees reward details on screen
Retrieves physical item
Confirms reward given
Clicks "Confirm Reward Claimed"
System actions:
Pending rewards decremented
Stamp card reset to 0
Redemption transaction logged
Customer receives confirmation
Calculate the value of stamps collected to set appropriate rewards:
Example calculation:
Stamps required: 10
Average purchase per stamp: Rs 5
Total customer spend: Rs 50
Reward value recommendations:
5-10% return: Rs 2.50 - Rs 5 value
10-15% return: Rs 5 - Rs 7.50 value
15-20% return: Rs 7.50 - Rs 10 value
20%+ return: Rs 10+ value (very generous)
Standard practice: 10-15% return on total spend.
If your loyalty program uses 100 points = Rs 1:
Example:
10 stamps × Rs 5 average = Rs 50 spent
15% return = Rs 7.50 value
Reward: 750 points
Adjust based on:
Your point-to-dollar ratio
Desired generosity level
Competitive landscape
Customer lifetime value
Free product: Use your actual cost, not retail price.
Example:
Coffee retail: Rs 5
Coffee cost: Rs 1.50
10 stamps × Rs 5 = Rs 50 spent
Reward cost: Rs 1.50 (3% of spend)
Perceived value: Rs 5 (10% of spend)
This creates high perceived value at low actual cost.
Discount rewards: Percentage discounts on next purchase.
Example:
20% off next purchase
Average purchase: Rs 25
Discount value: Rs 5
10 stamps × Rs 5 = Rs 50 spent
Return: 10%
Scenario: Customer has both programs
Stamp card completion:
Awards bonus points
Points add to loyalty card balance
Points count toward tier progression
Customer benefits from both systems
Example flow:
Customer completes 10-stamp card
Receives 1,000 bonus points
Points push customer to next tier
Customer now earns 1.5× on future purchases
Compound benefits increase engagement
Offer different stamp cards with different rewards:
Coffee Card:
10 stamps → Free coffee
Quick completion, frequent reward
Pastry Card:
5 stamps → Free pastry
Even quicker, smaller reward
VIP Card:
20 stamps → Premium gift + 5,000 points
Longer commitment, exclusive reward
Customers can participate in all simultaneously.
Offer what customers want:
Survey customers about preferred rewards
Analyze redemption rates
Test different reward types
Adjust based on feedback
Popular reward types:
Free versions of best-selling items
Significant discounts (20%+)
Exclusive or limited-edition items
Experiential rewards (VIP events)
Balance effort and reward:
Too easy: Devalues the reward
Too hard: Customers give up
Sweet spot:
Completable in 2-4 weeks with regular purchases
Requires 5-15 stamps for most programs
Reward value = 10-15% of total spend
In reward descriptions:
State exact value if applicable
Highlight exclusivity
Mention any premium features
Create excitement
Example: "Free Large Premium Coffee (normally Rs 6.50) - Choose any specialty drink including seasonal favorites and premium add-ons!"
Monitor metrics:
Enrollment rate
Completion rate
Time to completion
Redemption rate
Adjust if needed:
Low enrollment: Increase reward value or visibility
Low completion: Reduce stamps required
Slow completion: Lower minimum purchase
Low redemption: Simplify claim process
Cause: Selected loyalty card was deleted Solution: Choose an active loyalty card from the dropdown
Cause: Entered 0 or negative points
Solution: Enter a positive point value (minimum 1)
Cause: Customers have already redeemed rewards
Solution: Create a new stamp card program instead of editing
Possible causes:
Loyalty card is inactive
Customer doesn't have loyalty card enrollment
Technical issue
Solution: Verify loyalty card status and customer enrollment