Organize staff and cards by location or business unit
Clubs are organizational units that connect staff members to loyalty cards and stamp cards. Every card belongs to a club, and staff can only interact with cards in their assigned club.
Clubs represent distinct business locations or units. They create boundaries that determine which staff members can award points, add stamps, and process redemptions for which cards.
Think of clubs as:
Physical store locations
Restaurant branches
Service centers
Individual franchises
What clubs can do:
Organize staff by location
Create loyalty cards and stamp cards
Create promotional vouchers and discount codes
Track analytics per location
Clubs solve multi-location business challenges.
Without clubs: Any staff member could award points on any card—even for locations they don't work at. This creates potential for fraud and confusion.
With clubs: Each location has its own club. Staff at Location A can only interact with Location A's cards. Clean separation prevents cross-contamination.
A coffee chain has three locations:
Club | Staff | Cards |
|---|---|---|
Downtown Store | Alice, Bob | Downtown Loyalty Card |
Mall Location | Carol, Dave | Mall Loyalty Card |
Airport Kiosk | Eve | Airport Loyalty Card |
Alice at Downtown can only award points for the Downtown Loyalty Card. She cannot interact with the Mall or Airport cards.
Go to Clubs in the partner sidebar
Click Create Club
Enter a name (e.g., "Downtown Store" or "Main Location")
Add an optional description
Click Save
Even with one location, you still need one club. Think of it as your "default" club. All your staff and cards will belong to it.
Why? The system requires cards to belong to a club for proper staff assignment and access control.
When creating or editing a staff member:
Go to Staff in the partner sidebar
Create or edit a staff member
Select which club they belong to
Save
Staff members can only see and interact with cards in their assigned club.
When creating a loyalty card or stamp card:
Select which club it belongs to
Only staff in that club can award points/stamps
Customers see no difference—they just collect
Clubs create strict operational boundaries: staff in Club A can only award points/add stamps/redeem rewards for cards that belong to Club A.
What does scale well across locations is the customer wallet:
Customers can have cards from multiple locations in one account
Each location still runs its own program and redemption rules
If you want a customer to redeem at multiple locations, the usual approach is to create a program structure that matches your operations (for example: a card per location, or a location-independent program managed by the location that owns it).
Name clubs clearly. Use location names or identifiers your staff will recognize.
One club per physical location. This is the most common setup. Each store, branch, or venue gets its own club.
Keep it simple. Only create clubs when you need staff separation. One location with one team? One club is enough.
Be consistent. Use the same naming convention across all clubs (e.g., "City - Street Name" format).