Introduction to customer accounts and loyalty card collection
As a customer (also called a member), you collect loyalty cards and stamp cards from businesses, earn points and stamps with your purchases, and redeem rewards.
Your customer account holds all your loyalty programs in one place. It stores your cards, tracks your points and stamps, and shows your available rewards.
With a customer account, you can:
Feature | Description |
|---|---|
Collect Cards | Add loyalty and stamp cards to My Cards |
Earn Points | Accumulate points with purchases |
Collect Stamps | Build progress toward stamp card rewards |
Browse Vouchers | Discover discounts and promotional offers |
Invite Friends | Share referral links and earn bonus points |
Redeem Rewards | Exchange points for rewards |
Track Progress | See your balances and history |
Manage Profile | Update your account information |
Email Preferences | Control which promotional emails you receive |
Browse available vouchers on the homepage or My Cards.
The member experience uses simple header navigation—no sidebar:
Header Navigation:
Home — Browse available loyalty programs
My Cards — See all your loyalty cards, stamp cards, and vouchers in one place
Profile Menu (top right):
My Account (with Profile and Localization tabs)
Logout
You don't need to register in advance. Your account is created automatically when you:
Scan a QR code at a participating business
Click a link to a loyalty card
Start using your first program
Just enter your email, verify with a code, and you're set.
Already have an account? Sign in anytime:
Click Sign In or Log In
Enter your email address
Click Send me a login code
Enter the 6-digit code from your email
Access your cards
No password needed—verification codes keep your account secure.
My Cards is your personal collection of loyalty programs. It shows only the cards you've added or used.
The My Cards page is organized from top to bottom:
Welcome header with your name
Quick stats showing your totals at a glance
Quick actions for common tasks
Loyalty Cards grid
Membership Tiers (only if you've earned tier status)
Stamp Cards grid
Vouchers grid
Three metric cards show your totals:
Stat | What It Shows |
|---|---|
Total Cards | Number of loyalty and stamp cards in My Cards |
Total Points | Sum of points across all your loyalty cards |
Stamps Collected | Sum of stamps across all your stamp cards |
These stats reflect only the cards in your My Cards collection.
Shortcuts to common tasks:
Account Settings — Update your email, password, and preferences
Request Points — Create a link to receive points from other members
Enter Code — Enter a code you received to add points to your card
Refer a Friend — Share your referral link and earn bonus points
Cards appear in My Cards in two ways:
Automatically — When you first use a program (earn points, collect a stamp, redeem a voucher), the card is added automatically
Manually — Click Add to My Cards on any card to bookmark it for future use
Points-based programs where you accumulate points over time. Points can be redeemed for various rewards at different levels. If you have an earned tier with a multiplier, cards display a badge showing your bonus (e.g., "🥇 2.0×").
If you've earned tier status with any business, your tiers appear in a dedicated section. Tiers show:
Your current status and icon
Progress toward the next tier level
Points multiplier (if greater than 1×)
Which loyalty cards the tier applies to
See Understanding Membership Tiers below for details.
Punch card programs where you collect a specific number of stamps. Complete the card to earn a reward, then start again.
Discount codes and promotional offers you've added or claimed.
If you no longer want a card visible in My Cards:
Open the card
Click Remove from My Cards
Confirm the removal
Your progress is always saved. Removing a card simply hides it from view. Your points, stamps, history, and rewards remain intact. Re-add the card anytime and continue where you left off.
Make a purchase at a participating business
Tell the staff you have a loyalty card
Show them your QR code
Staff scan it and enter the purchase amount
Points are added to your balance
Make a qualifying purchase
Show your QR code to staff
Staff scan and add a stamp
Watch your progress toward the reward
When you have enough points:
Visit the business
Tell staff what reward you want
Show your QR code
Staff process the redemption
Receive your reward
When you complete a stamp card:
A "Collect Reward" button appears
Visit the business
Show your reward QR code
Staff confirms and provides your reward
Your card resets to collect again
Each card has a unique QR code that identifies you. Staff scan this code to:
Add points to your balance
Add stamps to your card
Process reward redemptions
Keep your QR code handy when visiting participating businesses.
Your loyalty cards work even without an internet connection. QR codes are automatically saved to your device when you view them.
For the best offline experience, install the loyalty platform to your home screen:
On iPhone/iPad: Tap the Share button → "Add to Home Screen"
On Android: Tap the browser menu → "Install app" or "Add to Home Screen"
On Desktop: Look for the install icon in your browser's address bar
Once installed, the app works like a native mobile app—launch it from your home screen anytime.
Viewing your loyalty cards — See all your collected cards
Showing QR codes — Your QR code stays available so staff can scan it at checkout
Viewing stamp card progress — Check how many stamps you have
Viewing saved vouchers — Access discount codes you've saved
An amber banner appears when you're offline: "You're offline. Showing cached cards." It disappears automatically when your connection returns.
💡 Tip: Visit your cards while connected to the internet at least once. This caches your QR codes for offline use.
Important: Showing your QR code works offline. Staff still needs an internet connection to credit points/add stamps/redeem rewards.
Some businesses offer membership tiers that reward your loyalty with bonus benefits. Think of it like airline frequent flyer status or hotel elite membership.
Tiers are based on your lifetime points earned, not your current balance. This is an important distinction:
Lifetime points: Total points you've ever earned (never decreases)
Current balance: Points available to spend (decreases when you redeem)
This means spending your points doesn't affect your tier status. A member who earned 10,000 lifetime points but spent most of them still maintains their tier.
Tiers work at the business level, not the individual card level. If a business has multiple loyalty cards (e.g., Classic, Premium, Student), your tier applies to all of them. Points earned on any card count toward your single tier status with that business.
You won't see tier information until you've started earning points with a business. Tiers only display when:
You have earned at least some points with that business
The business has configured a tier system
You're viewing cards from that business
Each tier card displays:
Tier name and icon (e.g., 🥇 Gold Member)
Points multiplier if greater than 1× (e.g., "2.0×" means double points)
Progress bar showing how close you are to the next tier
Associated cards showing which loyalty cards the tier applies to
Click any associated card chip to navigate directly to that card.
Higher tiers can offer points multipliers that boost your earning rate:
Multiplier | Effect |
|---|---|
1.0× | Standard earning (base tier) |
1.5× | 50% bonus points |
2.0× | Double points |
Multipliers apply to future purchases only, not past transactions.
My Cards page: All your earned tiers in a dedicated section
Card detail page: The relevant tier for that business
Reward page: Reminds you of your multiplier when viewing rewards
Card badges: Cards with multipliers show a badge (e.g., "🥇 2.0×")
Need to receive points from another member? Create a request link:
Go to My Cards
Click Request Points in Quick Actions
Choose the card to receive points on
Generate a shareable link
Send the link to the person sending you points
Received a code from staff or another member? Enter it to claim points or rewards:
Go to My Cards
Click Enter Code in Quick Actions
Type the code you received
Submit to claim your reward
Your account tracks:
Every point and stamp you've earned
When and where transactions occurred
All rewards you've redeemed
Your current balances
Access this from any card's detail page.
Show your code every time: Even small purchases add up over time.
Keep your email secure: Your email is your login—protect it.
Check available rewards: Know what you can redeem before visiting.
Browse for new cards: Discover new programs on the homepage.
Collecting Loyalty Cards — Finding and adding cards
Earning Points — How points work
Inviting Friends — Share referral links and earn bonus points
Redeeming Rewards — Claiming your rewards