Resolve error messages, eligibility problems, claiming failures, and redemption issues.
Running into problems with vouchers? This guide covers the most common issues and how to resolve them.
What it means: The code doesn't exist or doesn't belong to this business.
Causes:
Typo in the code
Code is for a different business
Code was deleted or never existed
Solutions:
Double-check spelling (codes are case-insensitive)
Verify you're at the right business
Ask where the code came from
What it means: The voucher exists but is disabled.
Causes:
Business temporarily deactivated it
Promotion ended early
Solutions:
Contact the business for details
Check for alternative active vouchers
What it means: The voucher has a future start date.
Message includes: "It becomes active on [DATE]"
Solutions:
Wait until the valid-from date
Save the voucher for later
What it means: The voucher's validity period ended.
Solutions:
Unfortunately, expired vouchers cannot be used
Look for current vouchers from the same business
Some businesses create new vouchers after old ones expire
What it means: The total redemption limit was reached.
Example: Voucher limited to 100 uses, and 100 people already redeemed it.
Solutions:
This voucher is no longer available to anyone
Check for other vouchers
Contact the business—they may create a new one
What it means: You've hit your personal limit for this voucher.
Example: Limit is 3 per customer, you've used it 3 times.
Solutions:
You cannot use this specific voucher again
Look for other vouchers
Wait for a new promotion
What it means: You used this one-time voucher before.
Solutions:
Single-use means once per person, ever
Find other vouchers to use
What it means: The voucher is targeted to a specific person.
Causes:
Personalized voucher (birthday, VIP, compensation)
You're not the intended recipient
Solutions:
This voucher was meant for someone specific
Look for public vouchers available to everyone
What it means: Your membership tier doesn't qualify.
Example: Voucher is Gold-only, you're Silver.
Solutions:
Check what tier is required
See if you're close to upgrading
Look for vouchers available to your tier
What it means: The voucher is for first-time buyers only.
Causes:
You have previous purchases on record
Solutions:
You cannot use first-order vouchers
These are for customer acquisition
Look for other vouchers
What it means: You joined too long ago to qualify.
Message includes: "...members who joined within the last [X] days"
Causes:
You're an established member, not "new"
Solutions:
New member vouchers aren't available to you
Look for vouchers targeting all members
What it means: Your purchase doesn't meet the minimum.
Example: Voucher requires $50 minimum, your order is $40.
Solutions:
Add items to reach the minimum
Save the voucher for a larger purchase
Look for vouchers without minimums
What it means: The business has paused this batch campaign.
Causes:
Business is adjusting the promotion
Campaign reached intended capacity
Temporary business issue
Solutions:
Check back later—campaigns can be resumed
Contact the business for information
Look for other promotions
What it means: You already claimed a voucher from this batch.
Causes:
You previously scanned this QR code and claimed
Each batch gives one voucher per member
Solutions:
Check My Cards—your voucher should be there
You cannot claim again from the same batch
Use your existing claimed voucher
What it means: All vouchers in the batch have been claimed.
Causes:
Popular promotion ran out of codes
Limited batch size
Solutions:
This batch is exhausted
Contact the business—they may create a new batch
Check for other available promotions
What it means: Guest users can't claim batch vouchers.
Solutions:
Tap "Claim My Voucher" to start login/registration
After logging in, you'll return to the claim page
Complete your claim
Causes:
Session expired
Network connectivity issue
Browser cache problem
Solutions:
Log out and log back in
Try a different browser
Clear browser cache and cookies
Check internet connection
Causes:
Screen brightness too low
QR code too small
Camera focus issues
Screen glare
Solutions:
Turn brightness to maximum
Pinch to zoom on the QR code
Hold phone steady, let camera focus
Angle screen away from lights
Try manual code entry instead
Causes:
QR code is for voucher view, not redemption
Technical issue with scanner
Wrong voucher selected
Solutions:
Use the specific voucher QR from detail page
Try telling staff the text code instead
Staff can enter code manually
Example: Expected 20% of Rs 200 = Rs 40, but got Rs 25.
Causes:
Maximum discount cap in effect
Discount calculated on subtotal (before taxes/fees)
Solutions:
Check voucher details for "maximum discount" cap
Caps limit how much percentage vouchers can discount
This is working as designed
Causes:
Wrong order (didn't meet requirements)
Voucher already used
Technical error
Solutions:
Verify you meet minimum purchase
Confirm voucher wasn't already redeemed
Ask staff to re-enter the code
Check your transaction receipt
For bonus points vouchers: There is no monetary discount.
How it works:
You pay full price for your order
Loyalty points are added to your card
The points are the reward, not a price reduction
Check your loyalty card: Points should appear immediately.
Causes:
Redemption didn't complete successfully
Points credited to wrong card
System delay
Solutions:
Verify redemption in your voucher history
Check the correct loyalty card
Wait a few minutes and refresh
Contact business if points don't appear
Check these:
Your tier: Is it up to date?
Join date: When did you become a member?
Purchase history: Is first-order status correct?
Previous uses: Have you used this voucher before?
If something seems wrong with your account status, contact the business.
Possible reasons:
Voucher requires specific tier (you're different tier)
First-order only (you're not a new customer)
New members only (you joined too long ago)
Total limit reached (voucher exhausted)
Voucher expired
Check the voucher requirements against your status.
For staff:
Customer may not be eligible (check dropdown for eligible vouchers)
Code might be for different club/location
Voucher might be inactive or expired
Ask customer:
Where they got the code
If they can show the voucher on their phone
For staff:
Verify customer meets requirements
Check minimum purchase amount
Confirm voucher has remaining uses
Try refreshing the page
If you've tried the solutions above and still have issues:
Take note of the exact error message
Contact the business directly
Explain what you tried to do
They can check your account status
Note the error and customer details
Try alternative methods (manual entry if QR fails)
Contact your manager
Partner can investigate in dashboard
Check voucher settings (is it active? dates correct?)
Verify eligibility rules aren't too restrictive
Look at redemption history for patterns
Adjust voucher settings if needed
Finding & Using Vouchers — Discovering vouchers
Claiming via QR Code — Batch voucher claiming
Saving Vouchers — Bookmarking public vouchers
Redeeming In-Store — Using vouchers at checkout
Validating Vouchers (Staff) — Processing redemptions
Creating Vouchers — Setting up vouchers correctly
Managing Batches — Batch campaign troubleshooting